FAQ – Feinkost Schmitz, ordering & shipping

FAQ about Feinkost Schmitz

Frequently asked questions about ordering and shipping

1. How long do the food products keep?
Our shelf-stable food products have a best-before date, which is shown on each product. This date guarantees safety and quality up to that point. Many products are still fine to eat after the date has passed; for the best quality, however, we recommend consuming them before it expires. The remaining shelf life on delivery varies by product, but is always at least 14 days.

2. How quickly will my order be delivered?
Delivery usually takes 2 to 4 working days within Switzerland and Liechtenstein. After dispatch, you will receive a confirmation with a tracking number, if available.

3. What are the shipping costs?
For an order value below CHF 50.00, shipping costs CHF 9.90. If the order value is from CHF 50.00 to below CHF 85.00, shipping costs are reduced to CHF 6.90. From an order value of CHF 85.00, shipping is free for you.
We ship exclusively within Switzerland and to Liechtenstein.

4. Can I still change or cancel my order?
Yes, as long as your order has not yet been shipped. Please contact us as soon as possible. Once the tracking number has been assigned and the parcel has been registered with Swiss Post, changes or cancellations are no longer possible.

5. I haven't received an order confirmation. What now?
The confirmation is sent automatically by email. Please also check your spam folder. If you can't find it, write to us at hallo@feinkost-schmitz.ch with your name and the email address you used to place your order.

6. Can I return products?
Under Swiss law, there is no general right to return food products. Returns are only possible in the event of defects or incorrect delivery. Please check your delivery immediately and contact us straight away if there are any problems.

7. How can I pay?
We accept various payment methods, for example TWINT, credit card, Apple Pay, Google Pay and Klarna. The options shown at checkout are decisive.

8. Is there a discount on my first order?
Yes. If you sign up for our newsletter, you'll receive a 5 % welcome discount on your first order, excluding spirits. You'll receive the code by email after signing up.

9. Are your products safe and compliant with the law?
Yes, we meet all requirements of Swiss food law. Our products are safe, correctly labelled and come from reputable suppliers.

10. What should I do if I receive a damaged or incorrect item?
Please contact us immediately after receiving the goods with a description and, if possible, photos. We will resolve the problem as quickly as possible and arrange a replacement or refund.

11. Do I need to observe any special storage conditions?
Yes, to ensure quality, please always follow the storage instructions stated on the packaging, e.g. store in a cool, dry place.

12. Do you also deliver to the EU or abroad?
Our shipping is limited to Switzerland and Liechtenstein.

13. Can I collect my order?
No. We are a purely mail-order business without a shop, so collection in Mönchaltorf is not possible. You can meet us in person at our markets.

Frequently asked questions about gifts and vouchers

14. Can I send an order directly to the gift recipient?
Yes, simply enter a different delivery address at checkout. We don't put an invoice in the parcel, usually just a delivery note.

15. Do you offer gift wrapping and greeting cards?
Yes, you can buy gift wrapping and greeting cards in the shop and add them directly to your order.

16. How long is a voucher valid?
Our vouchers are valid for 5 years and can be redeemed throughout the online shop.

17. Do you also offer corporate gifts?
Yes, we put together gifts for customers, employees and business partners and deliver to one or many addresses. Write to us at hallo@feinkost-schmitz.ch.

Contact

18. When can I reach you?
We're here for you Monday to Friday between 09:00 and 17:00, by phone at +41 78 448 84 23, by email at hallo@feinkost-schmitz.ch or via our contact form. We usually reply to enquiries within one working day.

19. Can I buy from you as a retailer?
Yes. For retailer terms, please write to us at hallo@feinkost-schmitz.ch.