Right of withdrawal

Damage and problems

Please check your order immediately on receipt and report any damage, faults or incorrect deliveries to us straight away, so that we can assess the case and arrange a replacement or a refund where appropriate.

Returns and excluded items

There is no general right of return in Switzerland. Food, perishable goods, custom-made and personalised items are generally excluded from returns. Returns are accepted only for objective defects, such as transport damage or incorrect deliveries. Please get in touch if you are unsure about a particular item.

Reduced items, promotions and gift vouchers are excluded from returns.

Exchange

An exchange is possible if the goods delivered are defective or incorrect. In these cases we ask you to contact us. For an exchange, please return the faulty product to us. After inspection you will receive a replacement or a credit note.

Withdrawal

There is no statutory right of withdrawal for orders placed in our online shop. Withdrawal is possible only in the case of objective defects or an incorrect delivery, and after consultation with us.

Refund

Once your return has arrived and been inspected, we will inform you promptly whether a refund will be issued. The refund is made within 20 working days to the payment method originally used. Delays on the part of credit card providers or banks are outside our responsibility.

If more than 20 working days have passed since the return was accepted, you can contact us at hallo@feinkost-schmitz.ch.

This is a translation for information only. In the event of any discrepancy, the German version shall prevail.