Right of withdrawal

Damages and Issues

Please inspect your order immediately upon receipt and report any damages, errors or incorrect deliveries to us right away. This allows us to assess the case and, if necessary, arrange a replacement delivery or refund.

Returns and Exclusions

In Switzerland, there is no general right of return. Food items, perishable goods, custom-made products and personalised items are generally excluded from returns. Returns are only accepted in case of objective defects, such as transport damage or incorrect deliveries. If you have any questions about a specific item, please feel free to contact us.

Reduced items, promotional offers and vouchers are excluded from returns.

Exchanges

An exchange is possible if the delivered goods are defective or incorrect. In such cases, please contact us. To exchange an item, please send us the defective product. After inspection, we will arrange a replacement delivery or issue a credit.

Right of Withdrawal

Withdrawal is only possible in case of objective defects or incorrect delivery and after prior consultation with us.

Refunds

After receiving and inspecting your return, we will inform you promptly whether a refund will be issued. Refunds will be processed within 20 business days to the original payment method used. Delays caused by credit card providers or banks are beyond our responsibility.

If more than 15 business days have passed since your return was approved, please contact us at hallo@feinkost-schmitz.ch.

For deliveries within Switzerland and Liechtenstein, there is no statutory right of withdrawal.